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Privacy Policy
This Privacy Policy governs the collection, use, disclosure, and protection of personal information provided by users (“you”) to www.homehelms.com (“we,” “us,” or “our”). By accessing or using our website, you agree to the terms set forth herein.
1. Collection of Information
We collect both personal and non-personal information when you visit our website, engage with our services, or complete transactions. Personal information includes your name, email address, phone number, billing and shipping addresses, and payment details, which you provide voluntarily during account creation, checkout, or inquiries. Additionally, non-personal information, such as IP address, browser type, device information, and browsing behavior, may be collected automatically through cookies and tracking technologies. This data helps enhance website performance and improve the user experience.
2. Use of Collected Information
The information collected is used for legitimate business purposes. This includes processing orders, managing payments, fulfilling delivery obligations, and providing customer support. Additionally, it is used to communicate updates about orders, promotional offers, or relevant service changes. Non-personal data is analyzed to optimize website functionality and deliver a better user experience. All data usage complies with applicable legal standards and this Privacy Policy.
3. Disclosure of Information
Your personal information is not sold, rented, or traded to third parties. However, it may be shared with trusted service providers, such as payment processors and logistics partners, solely for the purpose of providing their services. Banking details, such as debit card and credit card information, are excluded from such sharing. Disclosure may also occur to comply with legal obligations or to protect our rights, enforce our terms of service, or prevent fraud and unauthorized activity.
4. Data Security
We take commercially reasonable measures to secure your information against unauthorized access, alteration, or destruction. This includes encryption, secure payment gateways, and system monitoring. Despite our best efforts, no security system is entirely impenetrable, and by using our website, you acknowledge this inherent risk.
5. Cookies and Tracking Technologies
Our website uses cookies to collect non-personal information, which allows features such as user recognition, shopping cart functionality, and analytics. Cookies do not store personal information but may enable the delivery of personalized content. You can disable cookies through your browser settings, although this may limit certain features of the website.
6. User Rights and Choices
You have the right to access, correct, or delete the personal data we hold about you. Additionally, you can withdraw your consent for data processing where applicable or opt-out of receiving marketing communications by using the unsubscribe link in our emails. Requests regarding your rights can be directed to the contact information provided below.
7. External Links
The website may include links to third-party websites. While we strive to provide reputable links, we are not responsible for the privacy practices or content of these external sites. We encourage users to review their respective privacy policies before engaging with them.
8. Changes to This Policy
We reserve the right to amend this Privacy Policy at any time without prior notice to the user. Changes to the policy will be made in accordance with legal requirements or our operational practices. Updates will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.
9. Contact Information
For inquiries, concerns, or requests regarding this Privacy Policy, please contact us at the details provided below:
VEDICTH VENTURES LLP
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Email: support@homehelms.com
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Phone/WhatsApp: +91 7483024348
Acknowledgment: By accessing our website and providing your information, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy.
Shipping Policy
1. General Information
We strive to ensure that your orders are processed and delivered promptly and efficiently. All orders are subject to product availability and confirmation of payment. If an item is unavailable, we will notify you and provide options for replacement, backordering, or cancellation.
2. Processing Times
Orders are typically processed within 3-4 business days of receipt. Processing times may vary during peak seasons, promotional periods, or due to unforeseen circumstances. Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods and Costs
We have partnered with multiple shipping providers to accommodate your preferences. During checkout, you will see the available shipping methods, estimated delivery times, and associated costs based on your delivery address. Shipping costs are calculated considering the package’s weight, dimensions, and destination.
Please note that shipping costs are non-refundable, except in specific cases such as order cancellations before dispatching or returns resulting from an error on our part
4. Delivery Timeframes
Delivery times vary depending on your location. While we aim to deliver orders within the estimated timeframes provided, delays may occur due to factors beyond our control, including carrier delays, weather conditions, or public holidays. We are not liable for any delays once the order has been handed over to the carrier.
5. Order Tracking
Once your order is dispatched , you will receive an email confirmation containing tracking details. This allows you to monitor the status of your shipment in real time. If you do not receive tracking information, please contact our support team using the details provided below.
6. Shipping Restrictions
Currently, we deliver to addresses within India, subject to the availability of our shipping partner services in your area. Orders placed for delivery to unsupported locations may be canceled, and a refund will be processed accordingly.
7. Damaged, Lost, or Delayed Shipments
We take every precaution to ensure that your order reaches you in excellent condition. In the event that your package is damaged during transit, please notify us within 24 hours of receipt, along with photographic evidence.
If your shipment is lost or delayed, please contact the carrier directly using the tracking information provided. While we will assist in resolving such issues, we are not liable for loss or damage once the package has been handed over to the carrier, except where required by law.
8. Incorrect Address and Delivery Failures
You are responsible for providing accurate and complete shipping information at the time of order placement. If a package is undeliverable due to an incorrect or incomplete address, we are not liable for delays or additional shipping fees. If the package is returned to us, we will contact you to arrange reshipment at your expense.
9. Order Modifications and Cancellations
Once an order is placed, modifications or cancellations may not be possible if the order has already been processed or shipped. If you need to make changes, contact us immediately, and we will do our best to accommodate your request.
Return and Refund Policy
1. General Return Policy
Returns are accepted for products that meet the following criteria: The product must be returned in its original condition, unused, unopened, and with all original packaging, tags, and labels intact. The return request must be initiated within 24 hours from the date of delivery. Products that are damaged, perishable, customized are generally not eligible for return, unless the product is defective or incorrect upon receipt.
2. Return Process
To initiate a return, customers must contact us at customercar@homehelms.com with the order number and reason for return. Upon approval of the return request, instructions on how to return the product will be provided. The customer is responsible for ensuring that the product is securely packaged to prevent damage during transit. Failure to comply with the return instructions may result in the denial of the refund or exchange.
3. Refund Policy
Refunds will be processed only after the returned product has been received and inspected by us. If the product meets the return criteria, a refund will be issued to the original payment method within 7-10 business days. Shipping charges are non-refundable, except in cases where the return is due to a defective or incorrect product. Refunds may be subject to deductions if the product is not returned in its original condition or is damaged during return transit due to inadequate packaging by the customer.
4. Exchanges
Exchanges are permitted for defective, damaged, or incorrectly shipped products. Customers must notify us within 24 hours of receipt of the product, along with photographic evidence to support their claim. Upon confirmation of the issue, we will arrange for a replacement product to be shipped. If a replacement product is unavailable, the customer may opt for a refund.
5. Non-Returnable and Non-Refundable Items
- Certain items are exempt from return or refund under this policy, including but not limited to:
Perishable products, including edible oils, honey, and jaggery. - Customized or personalized products.
- Products that have been opened, used, or tampered with after delivery.
We reserve the right to deny returns or refunds for items that do not meet these conditions.
6. Damaged or Incorrect Products
If a product arrives damaged or does not match specifications of the order, the customer must notify us within 24 hours of receipt. We may require photographic evidence of the issue to process the claim. For approved claims, we will cover the cost of return shipping and provide a replacement or full refund.
7. Order Cancellations
Orders may be canceled prior to processing or shipment. To request a cancellation, customers must contact us promptly at support@homehelms.com If the order has already been dispatched, it cannot be canceled and will instead fall under the standard return process. Refunds for approved cancellations will be issued to the original payment method.
8. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect, damage during transit, or an error on our part, such as shipping incorrect products. Verified errors will be determined during the claim review process.